SHIPPING & RETURNS
SHIPPING POLICY
Once orders are placed customers will receive an email. Once orders have shipped customers will receive a tracking number. Orders are typically processed within 2-5 business days, some orders may take longer to process. The time it takes to process does not include time in transit (shipping time). Shipping is free for all orders over $100. Free shipping does not apply to orders outside the US.
RETURN & EXCHANGE POLICY
If an item needs to be returned or exchanged, the product must be in it's original packaging. Product must be returned within 30 days of purchase in order to be eligible for a return or exchange. If product is more than a quarter used or past the 30 days of purchase then no refund will be accepted. Once a return is accepted and received, the money will be returned to the original payment method. If a return is needed for an item purchased using a gift card, the money will return back to the gift card or as store credit. Items that are received damaged, please contact me immediately at clee@chloeswholesomehaven.com so I can resolve the issue.
Customers are responsible for covering the cost of return shipping. I do not issue prepaid return labels.